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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023
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1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

Do you offer warranties and after-sales support for your saunas?

Absolutely. Each of our premium saunas comes with an extensive manufacturer's warranty that reflects our commitment to quality and your satisfaction:

  • Comprehensive warranty: Our saunas are backed by warranties that cover craftsmanship and essential components, ensuring peace of mind with your investment.
  • Dedicated customer support: Our elite customer service team is available to assist with any inquiries, maintenance needs, or support you may require.

Our relationship with you extends beyond the purchase, as we are dedicated to providing unparalleled support throughout your wellness journey.

What sets you guys apart from other sauna providers?

Our commitment to excellence and personalized service distinguishes us in the luxury wellness market:

  • Unparalleled craftsmanship: Each sauna is meticulously crafted with the finest materials, reflecting superior quality and attention to detail.
  • Innovative technology: Our saunas integrate the latest advancements in wellness technology, crafted by the world's most esteemed manufacturers.
  • White-glove service: From initial consultation to delivery and installation, we provide a seamless, personalized experience.
  • After-sales support: Our dedication to your satisfaction continues post-purchase with comprehensive warranties and responsive customer service.

Where are you located?

We are proudly located in Indianapolis, Indiana, right in the heart of the Midwest. From here, we’ve built Radiant Sanctuary into a premier family-owned business dedicated to providing luxury saunas to customers across the United States. Whether you're just around the corner or across the country, we offer personalized service and seamless delivery to bring the ultimate wellness experience straight to your door.

2. Product Questions

Does the sauna come ready to use, or does it require assembly?

Your sauna will arrive carefully packaged in a crate for safe delivery. Assembly is straightforward and quick, allowing you to enjoy your personal wellness retreat in no time.

What are the monthly electricity costs of running a sauna?

Your sauna’s energy costs will vary based on usage, but with sessions typically lasting 30-40 minutes, the monthly cost is comparable to running a washer or dryer.

What kind of flooring is suitable for an indoor sauna?

Most flooring options work well for an indoor sauna, with the exception of carpet. Hard surfaces like tile, concrete, or hardwood are ideal for creating a stable and stylish foundation.

Can I place my indoor sauna outdoors?

Indoor saunas are designed for interior use and are not suitable for outdoor environments. However, we offer outdoor models specifically crafted to withstand the elements while providing the same luxury experience.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Enjoy complimentary shipping on all orders—because exceptional service is always on the house.

Do you offer free shipping?

Yes, we offer free shipping on every order, delivering luxury straight to your door at no extra cost.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@radiantsanctuary.com or by calling our toll-free number at 1-801-477-5571.

What are your business hours?

Our business hours are Monday through Saturday from 9:00am to 6:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@radiantsanctuary.com

Contact details

3961, 1007 N Orange St, 4th Floor, Wilmington, DE, New Castle, US, 19801
1-302-302-1397
9:00am to 6:00pm, Monday to Sunday

Support

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