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Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

Title

Last updated: April 2023

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. general

At Radiant Sanctuary, we know that things happen, which is why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If you need to return an item for ANY reason, you can do so within 30 days—just pay return shipping and a restocking fee. It’s as simple as that. All returns are subject to a 15% restocking fee based on the condition of the product upon completion of the return.

2. damages and issues

Customers must reach out to Radiant Sanctuary to arrange the return and obtain a return authorization number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (we need to check to ensure the item is in good working order and there are no signs of product damage).

3. exchanges

Products eligible for return/exchange must be like new, undamaged, and must contain all original product packaging and accessories. If you would like to exchange an item, please contact us at support@randiantsanctuary.com to initiate the process.

5. refunds

Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days to three weeks, pending your payment method and/or your bank's policy. If a product exhibits visible signs of wear and use or is missing items to the extent that Radiant Sanctuary can no longer re-sell the product as a "new" item, the returned product will be classified as a refurbished unit, and a 40% restocking fee will be applied.

 

For any inquiries, please contact us at support@randiantsanctuary.com or visit our website at www.randiantsanctuary.com.

FOUNDER STORY

From owner to creator

Founded in the heart of Indianapolis, Elysian Heat began with a simple vision: to bring the ultimate luxury of relaxation directly to your home. As a family-owned business, we know the power of personal connections. That’s why every order, whether placed online or over the phone, receives the dedicated attention it deserves. We know that true luxury lies in the details, and our commitment to quality reflects that.

Jonathan

Contact details

3961, 1007 N Orange St, 4th Floor, Wilmington, DE, New Castle, US, 19801
1-302-302-1397
9:00am to 6:00pm, Monday to Sunday

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